Remember, your discussion needs to be tight and controlled, and it must avoid spilling over into other issues.įor example, you might start your conversation with Corinne by saying, "I'm aware that there's been some tension between you and Jason over his project handover notes. In this step, you set out the circumstances of the issue, and the behaviors that you want to address. Contextįirst, you need to establish exactly what you want to discuss with Corinne. You decide to talk to Corinne to resolve the issue, using the COIN Conversation Model. He also feels that her attitude is becoming unnecessarily aggressive. She's refused to accept a project handover from him because he hasn't properly completed some of the documentation. He's upset about a specific issue with Corinne and her behavior. But then Jason approaches you in private. You've noticed some friction between two of your team members: Jason, a junior team member, and Corinne, a senior project manager.Īt first, you wait to see if they can work it out by themselves. Let's look at an example of how you can apply the COIN Conversation Model when you're delivering feedback. For example, you could say, "I don't understand what you've done here," rather than, "You've done this wrong." Use "I" statements, such as, "I heard that…," "I understand that…," or "I noticed that…." This way, you emphasize your view of the issue, and you avoid making snap judgments or accusations. Second, give the feedback from your point of view. The general rules that apply to most feedback conversations apply to COIN, too.įirst, make sure that you hold the conversation with your team member in private, where you won't be interrupted.
#$PIKA COIN HOW TO#
However, it has a stronger focus on how to communicate feedback successfully.
Scottish Gaelic Etymology įrom Proto-Celtic *kunes (compare Welsh cŵn, Cornish keun).The COIN model has similarities with other feedback and coaching tools, like the GROW Model and The Situation – Behavior – Impact Feedback Tool. Possible mutated form of every word actually occurs. Note: Some of these forms may be hypothetical. nominative / vocative / accusative dual.Alternative form of coyn ( “ coin, quoin ” ).Not every possible mutated form of every word actually occurs. “ coin”, in Trésor de la langue française informatisé, 2012.Welsh: bathyn m, bathon m, bathonau m pl.Volapük: könäd (vo), ( gold ) goldakönäd, ( silver ) largentakönäd.Turkish: madenî para (tr), demir para (tr), sikke (tr).Oriya: please add this translation if you can.Indonesian: keping (id), kepingan, koin (id).Hungarian: érme (hu), fémpénz (hu), pénzérme (hu), pénzdarab (hu).French: pièce de monnaie (fr) f, jeton (fr) m ( Africa ).Dutch: munt (nl) m, muntstuk (nl) n, geldstuk (nl) n.
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